FAQs
Have a question? You’re in the right place. Below you’ll find answers to the most common queries about our products, orders, and policies.
Still need help? Reach out anytime at help@nexbag.shop or call us at +1 (252) 907-3683
GENERAL QUESTIONS
Q: What is Nexbag?
A: Nexbag is a brand dedicated to designing stylish, functional, and affordable bags for daily life. Whether you’re commuting, traveling, or just getting things done, our bags are made to support your routine with ease.
Q: Are your bags unisex?
A: Yes. Most of our designs are gender-neutral and made to suit a wide variety of personal styles.
Q: How can I contact your team?
A: Email us at help@nexbag.shop or call +1 (252) 907-3683 during business hours (Monday–Friday, 9 AM – 5 PM EST).
SHIPPING & DELIVERY
Q: Do you offer international shipping?
A: We currently ship within the United States only.
Q: How long does delivery take?
A: Processing takes 1–2 business days. Delivery usually takes 5–7 business days after dispatch, depending on your location.
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email.
Q: How much is the shipping cost?
A: Our standard shipping cost is $25 on all orders. This flat rate ensures secure packaging and reliable delivery of your order. Shipping charges will be clearly shown at checkout before you complete your purchase.
RETURN & REFUND POLICY
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all tags and packaging.
Q: How do I start a return or exchange?
A: Contact us at help@nexbag.shop with your order number and reason for return. We’ll guide you through the next steps.
Q: Do you offer free returns?
A: Return shipping is the responsibility of the customer unless the item is damaged or incorrect.
Q: How long does it take to receive a refund?
A: Once we receive and inspect the item, refunds are processed within 10 business days.
Q: Who is responsible for the return label?
A: If the return is due to change of mind or wrong size/color, the customer handles the label.
If the item is damaged or incorrect, Nexbag covers or provides the return label.
PAYMENT POLICY
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Union Pay, Mastercard, American Express).
Q: Is my payment information secure?
A: Yes. All transactions are encrypted and securely processed. We never store your payment details.
Q: Do you offer Cash on Delivery (COD)?
A: No. All orders must be paid in full online at the time of checkout.
Business Details
Business Name: Nexbag
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)
Business Mail: help@nexbag.shop
Business Phone: +1 (252) 907-3683
Business Address: 6108 Frank J Fletcher St, Bakersfield California 93304, United states