Return & Refund Policy
Last Updated: 10 September, 2025
At Nexbag, we are committed to providing quality products and excellent service. However, if you’re not completely satisfied with your purchase, we offer a 30-day return policy for your convenience.
Eligibility for Returns
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- You may return your item within 30 days of receiving your order.
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- The product must be unused, in original packaging, and in the same condition as received.
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- Proof of purchase (order confirmation or receipt) is required.
How to Initiate a Return
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- Email us at help@nexbag.shop with your order number and reason for return.
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- Our team will review your request and provide you with return instructions.
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- Ship the item back using a trackable shipping service.
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- Once we receive and inspect the item, we’ll notify you of your refund status.
Return Shipping Cost Responsibility
| Return Reason | Who Pays Return Shipping? |
|---|---|
| Change of Mind | Customer |
| Wrong Size/Color Ordered by Customer | Customer |
| Damaged Product Received | Nexbag |
| Incorrect Item Sent by Nexbag | Nexbag |
Return Label Responsibility
| Return Reason | Who Handles Return Label? |
|---|---|
| Change of Mind | Customer prints and attaches |
| Wrong Size/Color Ordered by Customer | Customer prints and attaches |
| Damaged Product Received | Customer prints; Nexbag covers courier fee |
| Incorrect Item Sent by Nexbag | Customer Prints; Nexbag provides return label link |
Refund Process
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- Once your return is approved, we will process your refund to your original payment method within 10 business days.
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- Original shipping costs are non-refundable.
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- You will receive an email confirmation once your refund has been issued.
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- If the item is damaged, used, or not in original condition, we may deny the refund.
Exchanges
We make exchanges simple and hassle-free—whether your item is defective or you just changed your mind.
Just email help@nexbag.shop with your order number and details, and we’ll handle it from there.
Restocking Fee
Nexbag does not charge any restocking fee.
Damaged or Incorrect Items
If you received a damaged or incorrect item, we sincerely apologize!
Please contact us at help@nexbag.shop within 48 hours of delivery with photos, and we’ll make it right.
Non-Returnable Items
Some items are not eligible for return, including:
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- Sale Items
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- Gift Cards
If you have any questions or need assistance, please reach out to us at help@nexbag.shop — we’re here to help!
Business Details
Business Name: Nexbag
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)
Business Mail: help@nexbag.shop
Business Phone: +1 (252) 907-3683
Business Address: 6108 Frank J Fletcher St, Bakersfield California 93304, United states