Return & Refund Policy
Last Updated: 23 October, 2025
At Nexbag, we are committed to providing quality products and excellent service. However, if you’re not completely satisfied with your purchase, we offer a 30-day return policy for your convenience.
Eligibility for Returns
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- You may return your item within 30 days of receiving your order.
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- The product must be unused, in original packaging, and in the same condition as received.
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- Proof of purchase (order confirmation or receipt) is required.
How to Initiate a Return
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- Email us at help@nexbag.shop with your order number and reason for return.
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- Our team will review your request and provide you with return instructions.
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- Ship the item back using a trackable shipping service.
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- Once we receive and inspect the item, we’ll notify you of your refund status.
Return Shipping Cost Responsibility
| Return Reason | Who Pays Return Shipping? |
|---|---|
| Change of Mind | Customer |
| Wrong Size/Color Ordered by Customer | Customer |
| Damaged Product Received | Nexbag |
| Incorrect Item Sent by Nexbag | Nexbag |
Return Label Responsibility
| Return Reason | Who Handles Return Label? |
|---|---|
| Change of Mind | Customer prints and attaches |
| Wrong Size/Color Ordered by Customer | Customer prints and attaches |
| Damaged Product Received | Customer prints; Nexbag covers courier fee |
| Incorrect Item Sent by Nexbag | Customer Prints; Nexbag provides return label link |
Refund Process
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- Once your return is approved, we will process your refund to your original payment method within 10 business days.
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- Original shipping costs are non-refundable.
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- You will receive an email confirmation once your refund has been issued.
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- If the item is damaged, used, or not in original condition, we may deny the refund.
Exchanges
We make exchanges simple and hassle-free—whether your item arrived defective or you simply changed your mind. Our goal is to ensure you love every purchase from Nexbag.
To request an exchange, just email us at help@nexbag.shop with your order number, item name, and reason for exchange. Our support team will review your request and guide you through the next steps.
If the item is defective or damaged, we’ll arrange a replacement at no additional cost. For non-defective items, customers may be responsible for return shipping charges depending on the situation.
Please note that all exchange requests must be made within 30 days of receiving your order, and the item must be unused and in its original packaging.
Restocking Fee
Nexbag does not charge any restocking fee.
Damaged or Incorrect Items
If you received a damaged or incorrect item, we sincerely apologize!
Please contact us at help@nexbag.shop within 48 hours of delivery with photos, and we’ll make it right.
Non-Returnable Items
Some items are not eligible for return, including:
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- Sale Items
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- Gift Cards
If you have any questions or need assistance, please reach out to us at help@nexbag.shop — we’re here to help!
Business Details
Business Name: Nexbag
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)
Business Mail: help@nexbag.shop
Business Phone: +1 (252) 907-3683
Business Address: 6108 Frank J Fletcher St, Bakersfield California 93304, United states